By JON GERTNER
If Daniel Gilbert is right, then you are wrong. That is to
say, if Daniel Gilbert is right, then you are wrong to believe
that a new car will make you as happy as you imagine. You are
wrong to believe that a new kitchen will make you happy for as
long as you imagine. You are wrong to think that you will be
more unhappy with a big single setback (a broken wrist, a broken
heart) than with a lesser chronic one (a trick knee, a tense
marriage). You are wrong to assume that job failure will be
crushing. You are wrong to expect that a death in the family
will leave you bereft for year upon year, forever and ever. You
are even wrong to reckon that a cheeseburger you order in a
restaurant -- this week, next week, a year from now, it doesn't
really matter when -- will definitely hit the spot. That's
because when it comes to predicting exactly how you will feel in
the future, you are most likely wrong.
A professor in Harvard's department of psychology, Gilbert
likes to tell people that he studies happiness. But it would be
more precise to say that Gilbert -- along with the psychologist
Tim Wilson of the University of Virginia, the economist George
Loewenstein of Carnegie-Mellon and the psychologist (and Nobel
laureate in economics) Daniel Kahneman of Princeton -- has taken
the lead in studying a specific type of emotional and behavioral
prediction. In the past few years, these four men have begun to
question the decision-making process that shapes our sense of
well-being: how do we predict what will make us happy or unhappy
-- and then how do we feel after the actual experience? For
example, how do we suppose we'll feel if our favorite college
football team wins or loses, and then how do we really feel a
few days after the game? How do we predict we'll feel about
purchasing jewelry, having children, buying a big house or being
rich? And then how do we regard the outcomes? According to this
small corps of academics, almost all actions -- the decision to
buy jewelry, have kids, buy the big house or work exhaustively
for a fatter paycheck -- are based on our predictions of the
emotional consequences of these events.
Until recently, this was uncharted territory. How we forecast
our feelings, and whether those predictions match our future
emotional states, had never been the stuff of laboratory
research. But in scores of experiments, Gilbert, Wilson,
Kahneman and Loewenstein have made a slew of observations and
conclusions that undermine a number of fundamental assumptions:
namely, that we humans understand what we want and are adept at
improving our well-being -- that we are good at maximizing our
utility, in the jargon of traditional economics. Further, their
work on prediction raises some unsettling and somewhat more
personal questions. To understand affective forecasting, as
Gilbert has termed these studies, is to wonder if everything you
have ever thought about life choices, and about happiness, has
been at the least somewhat naive and, at worst, greatly
mistaken.
The problem, as Gilbert and company have come to discover, is
that we falter when it comes to imagining how we will feel about
something in the future. It isn't that we get the big things
wrong. We know we will experience visits to Le Cirque and to the
periodontist differently; we can accurately predict that we'd
rather be stuck in Montauk than in a Midtown elevator. What
Gilbert has found, however, is that we overestimate the
intensity and the duration of our emotional reactions -- our
''affect'' -- to future events. In other words, we might believe
that a new BMW will make life perfect. But it will almost
certainly be less exciting than we anticipated; nor will it
excite us for as long as predicted. The vast majority of
Gilbert's test participants through the years have consistently
made just these sorts of errors both in the laboratory and in
real-life situations. And whether Gilbert's subjects were trying
to predict how they would feel in the future about a plate of
spaghetti with meat sauce, the defeat of a preferred political
candidate or romantic rejection seemed not to matter. On
average, bad events proved less intense and more transient than
test participants predicted. Good events proved less intense and
briefer as well.
Gilbert and his collaborator Tim Wilson call the gap between
what we predict and what we ultimately experience the ''impact
bias'' -- ''impact'' meaning the errors we make in estimating
both the intensity and duration of our emotions and ''bias'' our
tendency to err. The phrase characterizes how we experience the
dimming excitement over not just a BMW but also over any object
or event that we presume will make us happy. Would a 20 percent
raise or winning the lottery result in a contented life? You may
predict it will, but almost surely it won't turn out that way.
And a new plasma television? You may have high hopes, but the
impact bias suggests that it will almost certainly be less cool,
and in a shorter time, than you imagine. Worse, Gilbert has
noted that these mistakes of expectation can lead directly to
mistakes in choosing what we think will give us pleasure. He
calls this ''miswanting.''
''The average person says, 'I know I'll be happier with a
Porsche than a Chevy,' '' Gilbert explains. '' 'Or with Linda
rather than Rosalyn. Or as a doctor rather than as a plumber.'
That seems very clear to people. The problem is, I can't get
into medical school or afford the Porsche. So for the average
person, the obstacle between them and happiness is actually
getting the futures that they desire. But what our research
shows -- not just ours, but Loewenstein's and Kahneman's -- is
that the real problem is figuring out which of those futures is
going to have the high payoff and is really going to make you
happy.
''You know, the Stones said, 'You can't always get what you
want,' '' Gilbert adds. ''I don't think that's the problem. The
problem is you can't always know what you want.''
Gilbert's papers on affective forecasting began to appear in the
late 1990's, but the idea to study happiness and emotional
prediction actually came to him on a sunny afternoon in October
1992, just as he and his friend Jonathan Jay Koehler sat down
for lunch outside the psychology building at the University of
Texas at Austin, where both men were teaching at the time.
Gilbert was uninspired about his studies and says he felt
despair about his failing marriage. And as he launched into a
discussion of his personal life, he swerved to ask why
economists focus on the financial aspects of decision making
rather than the emotional ones. Koehler recalls, ''Gilbert said
something like: 'It all seems so small. It isn't really about
money; it's about happiness. Isn't that what everybody wants to
know when we make a decision?' '' For a moment, Gilbert forgot
his troubles, and two more questions came to him. Do we even
know what makes us happy? And if it's difficult to figure out
what makes us happy in the moment, how can we predict what will
make us happy in the future?
In the early 1990's, for an up-and-coming psychology
professor like Gilbert to switch his field of inquiry from how
we perceive one another to happiness, as he did that day, was
just a hairsbreadth short of bizarre. But Gilbert has always
liked questions that lead him somewhere new. Now 45, Gilbert
dropped out of high school at 15, hooking into what he calls
''the tail end of the hippie movement'' and hitchhiking
aimlessly from town to town with his guitar. He met his wife on
the road; she was hitching in the other direction. They married
at 17, had a son at 18 and settled down in Denver. ''I pulled
weeds, I sold rebar, I sold carpet, I installed carpet, I spent
a lot of time as a phone solicitor,'' he recalls. During this
period he spent several years turning out science-fiction
stories for magazines like Amazing Stories. Thus, in addition to
being ''one of the most gifted social psychologists of our
age,'' as the psychology writer and professor David G. Myers
describes him to me, Gilbert is the author of ''The Essence of
Grunk,'' a story about an encounter with a creature made of egg
salad that jets around the galaxy in a rocket-powered
refrigerator.
Psychology was a matter of happenstance. In the midst of his
sci-fi career, Gilbert tried to sign up for a writing course at
the local community college, but the class was full; he figured
that psych, still accepting registrants, would help him with
character development in his fiction. It led instead to an
undergraduate degree at the University of Colorado at Denver,
then a Ph.D. at Princeton, then an appointment at the University
of Texas, then the appointment at Harvard. ''People ask why I
study happiness,'' Gilbert says, ''and I say, 'Why study
anything else?' It's the holy grail. We're studying the thing
that all human action is directed toward.''
One experiment of Gilbert's had students in a photography
class at Harvard choose two favorite pictures from among those
they had just taken and then relinquish one to the teacher. Some
students were told their choices were permanent; others were
told they could exchange their prints after several days. As it
turned out, those who had time to change their minds were less
pleased with their decisions than those whose choices were
irrevocable.
Much of Gilbert's research is in this vein. Another recent
study asked whether transit riders in Boston who narrowly missed
their trains experienced the self-blame that people tend to
predict they'll feel in this situation. (They did not.) And a
paper waiting to be published, ''The Peculiar Longevity of
Things Not So Bad,'' examines why we expect that bigger problems
will always dwarf minor annoyances. ''When really bad things
happen to us, we defend against them,'' Gilbert explains.
''People, of course, predict the exact opposite. If you ask,
'What would you rather have, a broken leg or a trick knee?'
they'd probably say, 'Trick knee.' And yet, if your goal is to
accumulate maximum happiness over your lifetime, you just made
the wrong choice. A trick knee is a bad thing to have.''
All of these studies establish the links between prediction,
decision making and well-being. The photography experiment
challenges our common assumption that we would be happier with
the option to change our minds when in fact we're happier with
closure. The transit experiment demonstrates that we tend to err
in estimating our regret over missed opportunities. The ''things
not so bad'' work shows our failure to imagine how grievously
irritations compromise our satisfaction. Our emotional defenses
snap into action when it comes to a divorce or a disease but not
for lesser problems. We fix the leaky roof on our house, but
over the long haul, the broken screen door we never mend adds up
to more frustration.
Gilbert does not believe all forecasting mistakes lead to
similar results; a death in the family, a new gym membership and
a new husband are not the same, but in how they affect our
well-being they are similar. ''Our research simply says that
whether it's the thing that matters or the thing that doesn't,
both of them matter less than you think they will,'' he says.
''Things that happen to you or that you buy or own -- as much as
you think they make a difference to your happiness, you're wrong
by a certain amount. You're overestimating how much of a
difference they make. None of them make the difference you
think. And that's true of positive and negative events.''
Much of the work of Kahneman, Loewenstein, Gilbert and Wilson
takes its cue from the concept of adaptation, a term
psychologists have used since at least the 1950's to refer to
how we acclimate to changing circumstances. George Loewenstein
sums up this human capacity as follows: ''Happiness is a signal
that our brains use to motivate us to do certain things. And in
the same way that our eye adapts to different levels of
illumination, we're designed to kind of go back to the happiness
set point. Our brains are not trying to be happy. Our brains are
trying to regulate us.'' In this respect, the tendency toward
adaptation suggests why the impact bias is so pervasive. As Tim
Wilson says: ''We don't realize how quickly we will adapt to a
pleasurable event and make it the backdrop of our lives. When
any event occurs to us, we make it ordinary. And through
becoming ordinary, we lose our pleasure.''
It is easy to overlook something new and crucial in what
Wilson is saying. Not that we invariably lose interest in bright
and shiny things over time -- this is a long-known trait -- but
that we're generally unable to recognize that we adapt to new
circumstances and therefore fail to incorporate this fact into
our decisions. So, yes, we will adapt to the BMW and the plasma
TV, since we adapt to virtually everything. But Wilson and
Gilbert and others have shown that we seem unable to predict
that we will adapt. Thus, when we find the pleasure derived from
a thing diminishing, we move on to the next thing or event and
almost certainly make another error of prediction, and then
another, ad infinitum.
As Gilbert points out, this glitch is also significant when
it comes to negative events like losing a job or the death of
someone we love, in response to which we project a permanently
inconsolable future. ''The thing I'm most interested in, that
I've spent the most time studying, is our failure to recognize
how powerful psychological defenses are once they're
activated,'' Gilbert says. ''We've used the metaphor of the
'psychological immune system' -- it's just a metaphor, but not a
bad one for that system of defenses that helps you feel better
when bad things happen. Observers of the human condition since
Aristotle have known that people have these defenses. Freud
spent his life, and his daughter Anna spent her life, worrying
about these defenses. What's surprising is that people don't
seem to recognize that they have these defenses, and
that these defenses will be triggered by negative events.''
During the course of my interviews with Gilbert, a close friend
of his died. ''I am like everyone in thinking, I'll never get
over this and life will never be good again,'' he wrote to me in
an e-mail message as he planned a trip to Texas for the funeral.
''But because of my work, there is always a voice in the back of
my head -- a voice that wears a lab coat and has a lot of data
tucked under its arm -- that says, 'Yes, you will, and yes, it
will.' And I know that voice is right.''
Still, the argument that we imperfectly imagine what we want
and how we will cope is nevertheless disorienting. On the one
hand, it can cast a shadow of regret on some life decisions. Why
did I decide that working 100 hours a week to earn more would
make me happy? Why did I think retiring to Sun City, Ariz.,
would please me? On the other hand, it can be enlightening. No
wonder this teak patio set hasn't made me as happy as I
expected. Even if she dumps me, I'll be O.K. Either way,
predicting how things will feel to us over the long term is
mystifying. A large body of research on well-being seems to
suggest that wealth above middle-class comfort makes little
difference to our happiness, for example, or that having
children does nothing to improve well-being -- even as it drives
marital satisfaction dramatically down. We often yearn for a
roomy, isolated home (a thing we easily adapt to), when, in
fact, it will probably compromise our happiness by distancing us
from neighbors. (Social interaction and friendships have been
shown to give lasting pleasure.) The big isolated home is what
Loewenstein, 48, himself bought. ''I fell into a trap I never
should have fallen into,'' he told me.
Loewenstein's office is up a narrow stairway in a hidden
corner of an enormous, worn brick building on the edge of the
Carnegie-Mellon campus in Pittsburgh. He and Gilbert make for an
interesting contrast. Gilbert is garrulous, theatrical, dazzling
in his speech and writing; he fills a room. Loewenstein is
soft-spoken, given to abstraction and lithe in the way of a
hard-core athlete; he seems to float around a room. Both men
profess tremendous admiration for the other, and their different
disciplines -- psychology and economics -- have made their
overlapping interests in affective forecasting more
complementary than fraught. While Gilbert's most notable
contribution to affective forecasting is the impact bias,
Loewenstein's is something called the ''empathy gap.''
Here's how it expresses itself. In a recent experiment,
Loewenstein tried to find out how likely people might be to
dance alone to Rick James's ''Super Freak'' in front of a large
audience. Many agreed to do so for a certain amount of money a
week in advance, only to renege when the day came to take the
stage. This sounds like a goof, but it gets at the fundamental
difference between how we behave in ''hot'' states (those of
anxiety, courage, fear, drug craving, sexual excitation and the
like) and ''cold'' states of rational calm. This empathy gap in
thought and behavior -- we cannot seem to predict how we will
behave in a hot state when we are in a cold state -- affects
happiness in an important but somewhat less consistent way than
the impact bias. ''So much of our lives involves making
decisions that have consequences for the future,'' Loewenstein
says. ''And if our decision making is influenced by these
transient emotional and psychological states, then we know we're
not making decisions with an eye toward future consequences.''
This may be as simple as an unfortunate proclamation of love in
a moment of lust, Loewenstein explains, or something darker,
like an act of road rage or of suicide.
Among other things, this line of inquiry has led Loewenstein
to collaborate with health experts looking into why people
engage in unprotected sex when they would never agree to do so
in moments of cool calculation. Data from tests in which
volunteers are asked how they would behave in various ''heat of
the moment'' situations -- whether they would have sex with a
minor, for instance, or act forcefully with a partner who asks
them to stop -- have consistently shown that different states of
arousal can alter answers by astonishing margins. ''These kinds
of states have the ability to change us so profoundly that we're
more different from ourselves in different states than we are
from another person,'' Loewenstein says.
Part of Loewenstein's curiosity about hot and cold states
comes from situations in which his emotions have been pitted
against his intellect. When he's not teaching, he treks around
the world, making sure to get to Alaska to hike or kayak at
least once a year. A scholar of mountaineering literature, he
once wrote a paper that examined why climbers have a poor memory
for pain and usually ignore turn-back times at great peril. But
he has done the same thing himself many times. He almost died in
a whitewater canoeing accident and vowed afterward that he never
wanted to see his runaway canoe again. (A couple of hours later,
he went looking for it.) The same goes for his climbing
pursuits. ''You establish your turn-back time, and then you find
yourself still far from the peak,'' he says. ''So you push on.
You haven't brought enough food or clothes, and then as a
result, you're stuck at 13,000 feet, and you have to just sit
there and shiver all night without a sleeping bag or warm
clothes. When the sun comes up, you're half-frozen, and you say,
'Never again.' Then you get back and immediately start craving
getting out again.'' He pushes the point: ''I have tried to
train my emotions.'' But he admits that he may make the same
mistakes on his next trip.
Would a world without forecasting errors be a better world?
Would a life lived without forecasting errors be a richer life?
Among the academics who study affective forecasting, there seems
little doubt that these sorts of questions will ultimately jump
from the academy to the real world. ''If people do not know what
is going to make them better off or give them pleasure,'' Daniel
Kahneman says, ''then the idea that you can trust people to do
what will give them pleasure becomes questionable.'' To Kahneman,
who did some of the first experiments in the area in the early
1990's, affective forecasting could greatly influence retirement
planning, for example, where mistakes in prediction (how much we
save, how much we spend, how we choose a community we think
we'll enjoy) can prove irreversible. He sees a role for
affective forecasting in consumer spending, where a ''cooling
off'' period might remedy buyer's remorse. Most important, he
sees vital applications in health care, especially when it comes
to informed consent. ''We consider people capable of giving
informed consent once they are told of the objective effects of
a treatment,'' Kahneman says. ''But can people anticipate how
they and other people will react to a colostomy or to the
removal of their vocal cords? The research on affective
forecasting suggests that people may have little ability to
anticipate their adaptation beyond the early stages.''
Loewenstein, along with his collaborator Dr. Peter Ubel, has
done a great deal of work showing that nonpatients overestimate
the displeasure of living with the loss of a limb, for instance,
or paraplegia. To use affective forecasting to prove that people
adapt to serious physical challenges far better and will be
happier than they imagine, Loewenstein says, could prove
invaluable.
There are downsides to making public policy in light of this
research, too. While walking in Pittsburgh one afternoon,
Loewenstein tells me that he doesn't see how anybody could study
happiness and not find himself leaning left politically; the
data make it all too clear that boosting the living standards of
those already comfortable, such as through lower taxes, does
little to improve their levels of well-being, whereas raising
the living standards of the impoverished makes an enormous
difference. Nevertheless, he and Gilbert (who once declared in
an academic paper, ''Windfalls are better than pratfalls, A's
are better than C's, December 25 is better than April 15, and
everything is better than a Republican administration'') seem to
lean libertarian in regard to pushing any kind of prescriptive
agenda. ''We're very, very nervous about overapplying the
research,'' Loewenstein says. ''Just because we figure out that
X makes people happy and they're choosing Y, we don't want to
impose X on them. I have a discomfort with paternalism and with
using the results coming out of our field to impose decisions on
people.''
Still, Gilbert and Loewenstein can't contain the personal and
philosophical questions raised by their work. After talking with
both men, I found it hard not to wonder about my own predictions
at every turn. At times it seemed like knowing the secret to
some parlor trick that was nonetheless very difficult to pull
off -- when I ogled a new car at the Honda dealership as I
waited for a new muffler on my '92 Accord, for instance, or as
my daughter's fever spiked one evening and I imagined something
terrible, and then something more terrible thereafter. With some
difficulty, I could observe my mind overshooting the mark,
zooming past accuracy toward the sublime or the tragic. It was
tempting to want to try to think about the future more
moderately. But it seemed nearly impossible as well.
To Loewenstein, who is especially attendant to the friction
between his emotional and deliberative processes, a life without
forecasting errors would most likely be a better, happier life.
''If you had a deep understanding of the impact bias and you
acted on it, which is not always that easy to do, you would tend
to invest your resources in the things that would make you
happy,'' he says. This might mean taking more time with friends
instead of more time for making money. He also adds that a
better understanding of the empathy gap -- those hot and cold
states we all find ourselves in on frequent occasions -- could
save people from making regrettable decisions in moments of
courage or craving.
Gilbert seems optimistic about using the work in terms of
improving ''institutional judgment'' -- how we spend health care
dollars, for example -- but less sanguine about using it to
improve our personal judgment. He admits that he has taken some
of his research to heart; for instance, his work on what he
calls the psychological immune system has led him to believe
that he would be able to adapt to even the worst turn of events.
In addition, he says that he now takes more chances in life, a
fact corroborated in at least one aspect by his research partner
Tim Wilson, who says that driving with Gilbert in Boston is a
terrifying, white-knuckle experience. ''But I should have
learned many more lessons from my research than I actually
have,'' Gilbert admits. ''I'm getting married in the spring
because this woman is going to make me happy forever, and I know
it.'' At this, Gilbert laughs, a sudden, booming laugh that
fills his Cambridge office. He seems to find it funny not
because it's untrue, but because nothing could be more true.
This is how he feels. ''I don't think I want to give up all
these motivations,'' he says, ''that belief that there's the
good and there's the bad and that this is a contest to try to
get one and avoid the other. I don't think I want to learn too
much from my research in that sense.''
Even so, Gilbert is currently working on a complex experiment
in which he has made affective forecasting errors ''go away.''
In this test, Gilbert's team asks members of Group A to estimate
how they'll feel if they receive negative personality feedback.
The impact bias kicks in, of course, and they mostly predict
they'll feel terrible, when in fact they end up feeling O.K. But
if Gilbert shows Group B that others have gotten the same
feedback and felt O.K. afterward, then its members predict
they'll feel O.K. as well. The impact bias disappears, and the
participants in Group B make accurate predictions.
This is exciting to Gilbert. But at the same time, it's not a
technique he wants to shape into a self-help book, or one that
he even imagines could be practically implemented. ''Hope and
fear are enduring features of the human experience,'' he says,
''and it is unlikely that people are going to abandon them
anytime soon just because some psychologist told them they
should.'' In fact, in his recent writings, he has wondered
whether forecasting errors might somehow serve a larger
functional purpose he doesn't yet understand. If he could wave a
wand tomorrow and eliminate all affective-forecasting errors, I
ask, would he? ''The benefits of not making this error would
seem to be that you get a little more happiness,'' he says.
''When choosing between two jobs, you wouldn't sweat as much
because you'd say: 'You know, I'll be happy in both. I'll adapt
to either circumstance pretty well, so there's no use in killing
myself for the next week.' But maybe our caricatures of the
future -- these overinflated assessments of how good or bad
things will be -- maybe it's these illusory assessments that
keep us moving in one direction over the other. Maybe we don't
want a society of people who shrug and say, 'It won't really
make a difference.'
''Maybe it's important for there to be carrots and sticks in
the world, even if they are illusions,'' he adds. ''They keep us
moving towards carrots and away from sticks.''
Jon Gertner is a contributing writer for Money magazine.